Support tickets become topics your engineers can ship.
Modem captures tickets and conversations from Zendesk, groups them with feedback from every other source, and turns them into prioritized topics with the customers attached.
How Modem works with Zendesk
Capture support tickets and conversations from Zendesk and connect them to feedback from every other source.
Full ticket context
Tickets, comments, requester details, tags, and status all come into Modem, so nothing is lost between support and engineering.
Grouped across sources
A Zendesk ticket about checkout errors lands in the same topic as the Slack thread and the Discord report about it.
Ready for follow-up
Use support context in agent tasks, reports, and follow-up workflows, like finding the requesters to follow up with when the fix merges.
One pipeline for everything your customers say
Zendesk is one of the places Modem listens and acts. Everything lands in one prioritized view at app.modem.dev, grouped by what people are actually asking for and tied to the people and companies who raised it.
How to connect Zendesk
Connecting takes a few minutes. You need a Modem account and permission to authorize Zendesk for your team.
- 1
Create a Modem account
Sign up at app.modem.dev/auth/signup. Modem has a free plan, so you can connect your first sources without paying.
- 2
Connect Zendesk
In your Modem organization, go to Settings, then Integrations, then Zendesk, and authorize the connection.
- 3
Choose what Modem captures
You decide the scope: which channels, projects, or workspaces Zendesk feedback comes from. Nothing outside your selection is read.
- 4
Watch topics form
New Zendesk activity is classified and clustered into topics automatically, alongside feedback from your other connected sources.
Common questions about the Zendesk integration
What does Modem capture from Zendesk?
Tickets and their conversations, including comments, requester details, tags, and status. Each requester is linked to a person and company in Modem, so a ticket connects to everything else that customer has said.
Do I have to tag or categorize tickets for Modem?
No. Modem clusters tickets into topics and classifies them automatically, alongside feedback from your other connected sources.
How do I connect Zendesk?
In Modem, go to Settings, then Integrations, then Zendesk, and authorize your Zendesk workspace. The setup docs at modem.ai/docs/integrations/zendesk cover the details.