Modem
Get Started
The Modem workspace: a checkout reliability topic with customer conversations, linked sources, and evidence.

Evidence for every claim

Trace agent claims and actions back to their source. Interact with the Modem agent everywhere. Act with powerful filters, actions and automations.

Get StartedBook a Demo
  • Superwhisper
  • Kernel
  • Sentry
  • Zumper
  • OpenCode
  • Polytomic
  • Fig
  • Conductor

Scattered feedback. One clear picture.

Watch conversations, tickets, and calls come together in a topic. As evidence arrives, see what changed and who’s affected.

Then explore the workspace for yourself.

  2. Checkout 500s during high-traffic promotions
Step 1

Connect where customers talk

Modem reads every conversation, ticket, call and pull request, then files it by topic.

  • SlackChat Connecting
  • ZendeskSupportConnect
  • GongCallsConnect
  • IntercomSupportConnect
  • GitHubCodeConnect
  • LinearIssuesConnect
0 of 6 connected
A topic timeline showing the evidence behind status and priority changes.

Trace every change

See why topics changed in priority, were set to done, or grew in scope

A checkout reliability topic with its summary, category, customers, status, and priority.

See the taxonomy of a problem

Every topic comes with a category, summary, lifecycle status, and priority

A customer profile showing their company, feedback topics, conversations, and connected sources.

See what people and companies care about

Discover what kind of feedback important people and customers are giving

Topic categories, priority levels, and lifecycle statuses used to find the current state of work.

Know the state of work for anything

Find topics that are in progress or recently completed to give customers confident answers

Native Slack agent

Bring customer knowledge and work state directly to your team's collaborative work environment with the native Slack agent

  • Create intelligent tickets

    Modem can create better tickets instantly because it knows about your customers and what work has been done

  • Answer hard questions in public spaces

    Customer information doesn’t need to be siloed. Modem can meet your team where they are with vital information

  • Create complex reports and automated tasks

    Modem can perform complex tasks or deliver reports on what to do or who to reach out to

Connect your problems to the work that fixes them

Modem keeps the people and companies who raised issues next to the work tickets and pull requests resolving them. When a fix lands, the status moves with it.

Conversations and Product Work

Feedback, decisions, conversations, and product work enter with their sources attached

Six conversation and product-work sources feeding a maintained four-layer Topic

The Topic Layer

A dashboard of customer topics with priorities, lifecycle statuses, and linked customers.

Discover, sort, inspect, operate

Modem turns incoming feedback into a prioritized view of customer topics. See what’s new, what’s in progress, and what’s resolved.

  • Perform complex filters and actions

    Powerful multiselect operations make data traversal and management easy

  • Search and sort at lightning speed

    Leave the slow drip of agent conversations and search for exactly what you need

  • Discover what you hadn’t thought of

    Customer-centric avatar stacks, complex tooltips, and inspectable sparklines enhance discovery

Full-featured web agent

Perform complex tasks and ask questions inside Modem using the web agent

  • Dig even deeper

    Ask follow-up questions about Modem data and generate reports, plans, and more

  • Perform complex operations

    Create tickets, automations, and intelligently alter work state for multiple items

  • Get answers in rich UI

    Ask a question and get the best possible answer with beautiful, feature-rich UI responses

The web agent recommends which customer problems to fix, with rich topic cards and linked evidence.
Agent Activity shows a chart of recent work and a detailed history of the changes Modem made.

Audit Everything

Know exactly what the Modem system has been up to and use the web agent to make tweaks and corrections