Service desk requests, clustered into what to fix next.
Modem captures customer requests from Jira Service Management as real-time feedback threads and groups them into prioritized topics with the rest of your customer signal.
How Modem works with Jira Service Desk
Capture customer support requests from Jira Service Management projects as real-time feedback threads.
Requests and replies
Customer requests, public replies, and internal notes are captured as feedback threads in Modem.
Status travels with it
Request status, type, priority, reporter, assignee, and source URLs come along, so the topic reflects where the work stands.
People, not just tickets
When Jira returns email addresses, reporters and commenters are linked to Modem people and companies.
One pipeline for everything your customers say
Jira Service Desk is one of the places Modem listens and acts. Everything lands in one prioritized view at app.modem.dev, grouped by what people are actually asking for and tied to the people and companies who raised it.
How to connect Jira Service Desk
Connecting takes a few minutes. You need a Modem account and permission to authorize Jira Service Desk for your team.
- 1
Create a Modem account
Sign up at app.modem.dev/auth/signup. Modem has a free plan, so you can connect your first sources without paying.
- 2
Connect Jira Service Desk
In your Modem organization, go to Settings, then Integrations, then Jira Service Desk, and authorize the connection.
- 3
Choose what Modem captures
You decide the scope: which channels, projects, or workspaces Jira Service Desk feedback comes from. Nothing outside your selection is read.
- 4
Watch topics form
New Jira Service Desk activity is classified and clustered into topics automatically, alongside feedback from your other connected sources.
Common questions about the Jira Service Desk integration
What does Modem capture from Jira Service Management?
Customer requests, public replies, and internal notes, along with request status, type, priority, reporter, assignee, and source URLs.
Are requesters linked to my other feedback sources?
Yes, when Jira returns an email address. Modem links reporters and commenters to the same people and companies it sees in Slack, email, and your other sources.
How do I connect Jira Service Management?
In Modem, go to Settings, then Integrations, then Jira Service Desk, and pick the projects to monitor. The setup docs at modem.ai/docs/integrations/jira-service-desk cover the details.