Front conversations, grouped with every other report.
Modem reads your Front shared inboxes, groups each conversation with matching reports from your other sources, and shows who is affected and what engineering is doing about it.
How Modem works with Front
Capture Front shared inbox conversations alongside feedback from every other source.
Real-time capture
Customer messages, replies, and internal comments arrive as they happen, with inbox, status, and tags.
One problem, every report
A Front conversation joins the Slack thread and the Gong call about the same problem.
Read-only
Modem never sends, replies to, or changes anything in Front.
One pipeline for everything your customers say
Front is one of the places Modem listens and acts. Everything lands in one prioritized view at app.modem.dev, grouped by what people are actually asking for and tied to the people and companies who raised it.
How to connect Front
Connecting takes a few minutes. You need a Modem account and permission to authorize Front for your team.
- 1
Create a Modem account
Sign up at app.modem.dev/auth/signup. Modem has a free plan, so you can connect your first sources without paying.
- 2
Connect Front
In Modem, go to Settings, then Integrations, then Front. A Front admin approves the connection.
- 3
Choose your inboxes
Shared inboxes are on by default, private ones off. Change either from the same page.
- 4
Watch topics form
New conversations are grouped into topics, and the last 90 days import in the background.
Common questions about the Front integration
What does Modem capture from Front?
Customer messages, teammate replies, and internal comments from the inboxes you choose, plus each conversation's status, tags, and contacts. Attachments are not ingested.
Which inboxes does Modem read?
Shared inboxes by default. Private inboxes only if an admin turns them on under Settings, then Integrations, then Front.
Can Modem reply in Front?
No, the integration is read-only. The agent can still act in your other tools, like filing a Linear issue.
Does Modem replace Front?
No. Front keeps the inboxes and replies. Modem shows whether a problem was reported before, who hit it, and the linked engineering issue.
How do I connect Front?
In Modem, go to Settings, then Integrations, then Front. A Front admin approves the connection. The setup docs at modem.ai/docs/integrations/front cover the details.