Forward customer email, get triaged product feedback.
Modem gives you a dedicated inbound address. Forward customer feedback to it, individually or in bulk, and it joins the same topic pipeline as every other source.
How Modem works with Email
Route email feedback into Modem through a dedicated inbound address.
One address, no setup
Get a unique address for your workspace and forward customer feedback to it, one email at a time or in bulk.
People linked across platforms
Sender addresses connect people across platforms into one profile, so an email and a Slack message from the same customer meet in one place.
Reach beyond your channels
Email catches the customers who are not in your Slack, Discord, or support tool.
One pipeline for everything your customers say
Email is one of the places Modem listens and acts. Everything lands in one prioritized view at app.modem.dev, grouped by what people are actually asking for and tied to the people and companies who raised it.
How to connect Email
Connecting takes a few minutes. You need a Modem account and permission to authorize Email for your team.
- 1
Create a Modem account
Sign up at app.modem.dev/auth/signup. Modem has a free plan, so you can connect your first sources without paying.
- 2
Connect Email
In your Modem organization, go to Settings, then Integrations, then Email, and authorize the connection.
- 3
Choose what Modem captures
You decide the scope: which channels, projects, or workspaces Email feedback comes from. Nothing outside your selection is read.
- 4
Watch topics form
New Email activity is classified and clustered into topics automatically, alongside feedback from your other connected sources.
Common questions about the Email integration
How does email feedback get into Modem?
Your workspace gets a unique inbound address. Forward customer emails to it, individually or in bulk, and each one is grouped into topics and classified.
Does Modem connect email senders to my other sources?
Yes. Sender addresses link people across platforms into one unified profile, so email feedback sits next to what the same person said elsewhere.
How do I set up the email integration?
In Modem, go to Settings, then Integrations, then Email, and copy your inbound address. The setup docs at modem.ai/docs/integrations/email cover the details.