Your Discord server is full of product feedback. Modem catches it.
Modem subscribes to the channels you choose, groups messages into topics in real time, and classifies and prioritizes each topic next to your other sources.
How Modem works with Discord
Capture messages from your Discord server and feed them into the same analysis pipeline as your other sources.
Channel by channel
Subscribe to specific channels and add context so the agent knows what each one is for. Nothing outside those channels is read.
Classified as it lands
Messages are grouped into topics and each topic is classified in real time. No tagging, no manual triage.
One view with everything else
Discord signal is combined with Slack, support, and email feedback, so community reports and customer tickets meet in the same topic.
One pipeline for everything your customers say
Discord is one of the places Modem listens and acts. Everything lands in one prioritized view at app.modem.dev, grouped by what people are actually asking for and tied to the people and companies who raised it.
How to connect Discord
Connecting takes a few minutes. You need a Modem account and permission to authorize Discord for your team.
- 1
Create a Modem account
Sign up at app.modem.dev/auth/signup. Modem has a free plan, so you can connect your first sources without paying.
- 2
Connect Discord
In your Modem organization, go to Settings, then Integrations, then Discord, and authorize the connection.
- 3
Choose what Modem captures
You decide the scope: which channels, projects, or workspaces Discord feedback comes from. Nothing outside your selection is read.
- 4
Watch topics form
New Discord activity is classified and clustered into topics automatically, alongside feedback from your other connected sources.
Common questions about the Discord integration
Does Modem read my whole Discord server?
No. Modem only captures the channels you subscribe it to, and you can change that list at any time.
How does Modem handle noisy community channels?
Modem groups messages into topics and skips conversations that are not about your product. Each topic is classified as a bug report, feature request, complaint, praise, or discussion, and prioritized by an AI score that weighs severity and how many companies are affected.
How do I connect Discord?
In Modem, go to Settings, then Integrations, then Discord, add the bot to your server, and pick the channels to subscribe. The setup docs at modem.ai/docs/integrations/discord cover the details.