Prerequisites
- A Modem organization whose default project has been provisioned
- An owner or admin to create the address
Setup
1
Create an inbound address
Go to Settings → Integrations → Inbound Email and click Create Email Address (or Add Email Address to add
another). If your organization has more than one project, pick the project the address belongs to.
2
Get your inbound address
Modem generates a unique inbound address for the project you choose. You can create more than one address, and each routes into its
project. The address is
<project-slug>-<10-character key>@inbox.modem.dev, for example acme-a1b2c3d4e5@inbox.modem.dev. Only
the trailing key is matched on receipt, so you can rewrite the part before it (bugs-a1b2c3d4e5@inbox.modem.dev) when sharing the
address.3
Start sending emails
Send or forward emails to your Modem inbound address. Modem only captures mail where the address is in the To field, not CC or
BCC.
People Matching
Email addresses are key identifiers for linking people across platforms. If a user emails fromjane@acme.com and has the same email in Slack, they’re linked into a single person profile. Email domains also help with company association.
Troubleshooting
Emails not appearing
Emails not appearing
- Check that you’re sending to the correct Modem inbound address - Test by sending a test email directly to the inbound address
Thread context missing
Thread context missing
Email threading relies on the standard In-Reply-To and References headers, not on subject lines. Reply within the existing email
chain so those headers are kept.
Disconnecting
To stop capturing emails:- Stop sending or forwarding mail to the Modem inbound address
- In Modem, go to Settings → Integrations → Inbound Email and click the delete (trash) button next to the address. Mail sent to a deleted address is dropped.