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The Discord integration captures messages from your Discord servers and feeds them into Modem for analysis. Your team can also mention the Modem Agent in a channel to ask questions about that data and take action on it. It’s designed for products and companies that engage their user community on Discord.
Mentioning @Modem in a channel is the only way to reach the agent in Discord. Unlike the Slack integration, the Modem bot does not accept direct messages, and it only answers people who have linked a Modem account. See Who Can Talk to Modem?.

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Prerequisites

  • Permission to add bots to the Discord server you want to connect
  • Owner or admin role in your Modem organization

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Setup

1

Start the connection

Go to Settings → Integrations → Discord in your Modem dashboard and click Connect Discord.
2

Authorize the bot

You’ll be redirected to Discord to authorize the Modem bot. Select the server you want to connect and click Authorize.
3

Subscribe to channels

Back in Modem, you’ll see a list of channels from your server. Toggle on the channels you want Modem to monitor. See Choosing Channels below.
4

Wait for sync

Modem will backfill up to 30 days of message history from your selected channels, then listen for new messages in real time.
5

Talk to the agent

Mention the Modem bot in any channel it can read to ask questions and take action. See Talking to the Agent.

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Choosing Channels

Channels are not monitored by default. You subscribe to individual channels from Settings → Integrations → Discord, where each channel has a toggle. When you subscribe to a channel, Modem automatically starts a backfill of recent history. Supported channel types:
  • Text channels
  • Forum channels (each post becomes a trackable conversation with its replies)
  • Announcement channels
Subscribing to a channel also captures new messages in its threads and forum posts. Thread and forum post history from before you subscribed is not backfilled.
  • #support or #help: Community support requests
  • #feedback or #suggestions: Feature requests and ideas
  • #bugs or #bug-reports: User-reported issues
  • Forum channels for structured discussions and Q&A

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Channels to Avoid

  • Team-only or moderator channels (unless relevant)
  • Bot command channels
  • Off-topic or meme channels (high noise, low signal)
Start with a few key channels and expand based on what’s useful. You can adjust channel selection anytime.

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Talking to the Modem Agent in Discord

The same Modem Agent available on the web is also available in Discord. Mention @Modem in a channel to ask questions, get summaries, or take action on your data without leaving Discord. Each mention starts its own reply thread, named after your message, so every question stays a separate conversation. To follow up, mention @Modem again inside that thread and it continues the same conversation. Thread messages that don’t mention the bot are ignored. If the bot can’t create a thread, it replies in the channel instead.
Channel subscriptions control what Modem captures. The agent is separate: it responds in any channel the bot has permission to read, whether or not that channel is toggled on. A plain @everyone won’t trigger it.

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Who Can Talk to Modem?

Only authorized users can interact with the Modem Agent in Discord. Authorization requires two things:
  1. A linked Modem account. Your Discord identity must be connected to a Modem account. If it isn’t, go to Profile → Linked Identities in your Modem dashboard and connect Discord.
  2. Organization membership. You must be a member of the Modem organization connected to that Discord server. If your account is linked but you’re not a member, you’ll need an administrator to invite you.
Anyone who meets both conditions can mention the bot from any channel it can read. Everyone else is ignored.
Because Discord servers are often public, the bot stays silent for unauthorized users instead of replying with a prompt to connect an account. Server owners and admins are the exception: the bot DMs them how to get access, at most about once a day. If their DMs are closed, it replies in the channel instead.

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Troubleshooting

The bot stays silent rather than explaining why, so work through these in order:
  • Confirm you mentioned @Modem directly. @everyone and plain messages don’t trigger it
  • Confirm you’re in a channel, not a DM. The bot doesn’t accept direct messages
  • Check that your Discord account is linked at Profile → Linked Identities in your Modem dashboard
  • Check that you’re a member of the Modem organization connected to this server
  • Check that the bot has permission to read and post in the channel, and to create threads
  • Verify the bot has been added to your server - Check that the channel is toggled on in Settings → Integrations → Discord - For private channels, ensure the bot role has permission to view the channel
The bot can only see channels it has permission to access. Check: - Channel-specific permission overrides - Category permissions - Role permissions for the Modem bot
Discord doesn’t expose user email addresses through its API. Person profiles will include username and display name, but not email.
Backfills fetch history in pages with short delays to stay under Discord rate limits, so busy channels can take several minutes. Messages appear in Modem as they’re fetched. Admins can re-run a channel’s backfill with its Backfill button, at most once every 30 minutes.

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Disconnecting

To disconnect Discord:
  1. Go to Settings → Integrations → Discord
  2. Click Disconnect on the connection card
This disconnects every Discord server connected to your organization. To fully remove the bot from your Discord server:
  1. Open your Discord server settings
  2. Go to Integrations → Bots
  3. Find Modem and click Remove
Historical data remains in Modem after disconnecting.