The 6 best Pendo alternatives for product feedback in 2026

Short answer. Pendo retired classic Feedback (the product that started as Receptive) on August 1, 2026, and replaced it with Pendo Listen. According to Pendo's help center, classic Feedback data can be retrieved until November 1, 2026, and is permanently deleted after that, so export it first whatever you decide. If you're keeping Pendo for analytics and in-app guides, migrating to Listen is the shortest path. If you're leaving, pick by the job Feedback did for you: Canny or Featurebase for a voting board and roadmap, Productboard for prioritization into Jira, Gleap for in-app bug reports and surveys, Sleekplan for a board plus NPS on a small budget. If most of your feedback arrives in Slack, Discord, support tickets, email, and calls rather than in the app, Modem (our product) reads those conversations, groups them into prioritized topics with the people and companies behind them, and files Linear, Jira, GitHub, or GitLab issues when a teammate asks. Modem doesn't replace Pendo's analytics, guides, NPS surveys, or a customer-facing portal.

If you used classic Pendo Feedback, staying put is no longer an option. Pendo will migrate your data to Listen on request, but Listen is a different product, not a rename, and some of what you relied on doesn't carry over. That makes this a real decision point, with a deadline.

We build Modem, one of the six entries below. The others are described from their vendors' own documentation, and the migration checklist works whichever tool you choose, including Listen.

The same feedback

calls · chat · tickets · email

↓ the same feedback, two endings

Where Pendo Listen takes it

Feedback from the ideas portal, in-app guides, NPS, Zendesk, Salesforce, Slack (beta), and Gong, tied to Pendo's usage and account data, with ideas linked to Jira.

Where Modem takes it

→issue filed·report written

Grouped into topics with the people and companies behind them. When a teammate asks, the agent files an issue or writes a report.

What happened to Pendo Feedback

Pendo acquired Receptive in 2019 and sold it as Pendo Feedback. Its help center now says classic Feedback was retired on August 1, 2026, that Pendo Listen replaces it, and that classic Feedback data stays retrievable until November 1, 2026, after which it is permanently deleted (Overview of Pendo classic Feedback).

Listen works differently. In classic Feedback every input was a request to triage. In Listen, feedback items are raw submissions and ideas are themes that group them. Pendo migrates classic data on request, which it says takes about a day, but its list of migrated functionality says these don't come across as they were:

• Feedback roadmaps.
• The public feedback portal, replaced by a curated ideas portal.
• Request priority, which is set to "nice to have".
• Statuses, which you map yourself.
• Status-update emails.
• Salesforce Opportunities.
• Integrations you set up for classic Feedback, which must be set up again for Listen.

Listen also isn't limited to in-app feedback. It takes items from its ideas portal, in-app guides, and NPS surveys, and from Zendesk, Salesforce (beta), Slack (beta), Gong, Zoom, Microsoft Teams (beta), and an API. It has AI summaries of feedback views, a Feedback Agent that answers questions with quotes linked to their source, and a two-way Jira integration that syncs status to linked ideas. Pendo prices by monthly active users and plan, and doesn't publish its paid prices; check with Pendo whether Listen is in your contract.

Three ways forward

1. Migrate to Listen. The right call if you're keeping Pendo for analytics and guides and want feedback tied to the same users and accounts. Ask Pendo for the migration, then rebuild the integrations and status mappings it doesn't carry.
2. Keep Pendo, replace the feedback part. If what you liked was a voting board, a prioritization workflow, or a pipeline into your tracker, any tool below runs alongside Pendo's analytics.
3. Leave Pendo entirely. Then you're replacing analytics and guides too, which this guide doesn't cover. Pairing product analytics with customer feedback covers the analytics side.

The migration checklist

These steps apply whichever tool you move to, including Listen.

1. Export everything before November 1, 2026. Pendo's export article for classic Feedback describes separate CSV exports for requests, votes, accounts, and comments. Run all of them, and store the files somewhere you control, not only in the new tool. Do this even if you plan to migrate to Listen; the export is your copy if anything goes wrong.
2. List what you actually used. Public portal, roadmap, statuses, status-update emails, request priority, Salesforce opportunity values, the Jira link. Anything on the list that your destination doesn't do needs a replacement or an explicit decision to drop it.
3. Map statuses and fields. Write the old status names next to the new tool's, and decide what happens to closed and declined requests. Old requests nobody asked about in a year can stay in the archive.
4. Check what your destination imports, field by field. Canny has a CSV post import. Featurebase's help center describes a CSV importer that carries vote totals but not individual voters, with an assisted migration on paid plans. UserVoice imports ideas from CSV (up to 50,000 rows per file) and imports voters separately. Modem has no CSV import, so you keep the export as your archive and start from your live channels. Test a small import before the full one.
5. Keep who asked, not just how many. A vote total that arrives without the voters can't tell you which accounts to notify when something ships. For your top requests, keep a lookup from request to accounts from the votes and accounts exports, and reattach the important ones by hand if the importer won't.
6. Reconnect the tracker. Re-create the Jira (or Linear) links for requests that are already in progress, so status still flows back.
7. Tell customers if you ran a public portal. Redirect the old portal link, and post where requests go now.
8. Run both for one cycle, then cut over. Compare request counts between the export and the new tool before you stop looking at the old data.

If you move requests into a public board or a public GitHub repo, strip customer names, account names, and links to private threads first. Anyone can read them there.

The short version

1. Canny

Canny is the most direct replacement for the Feedback portal: public or private boards where customers post and vote, a roadmap, and status-change emails to voters, which are on by default. Its Autopilot pulls feedback out of Gong, Intercom, Slack, Zendesk, Help Scout, Freshdesk, Zoom, and tl;dv and merges repeat requests, so the board isn't limited to what customers type into it. MRR and revenue data synced from HubSpot or Salesforce let you slice requests by account value, and a RICE-style score can weight it. Posts sync status both ways with Jira and Linear, and with GitHub on Pro and Business.

Pricing model: by tracked users (anyone with a post, vote, or comment), with a free tier.

Where it fits: teams that want prioritization customers can see. Where it doesn't: if your customers never visited the Feedback portal, a new board won't change that; Autopilot helps, but the board is still the center. Compared in more depth in the Canny alternatives guide.

2. Featurebase

Featurebase combines feedback boards, a roadmap, a changelog, and surveys with a help center, live chat, and an AI support agent. Posts push to Linear and GitHub as issues with status kept in sync, Jira is supported too, and when an engineer completes the linked GitHub issue, everyone who upvoted gets an email. An AI duplicate finder, from the Growth plan up, merges repeat posts with their votes and comments.

Pricing model: per seat, with unlimited end users; a free plan covers one seat, and integrations come with the paid plans.

Where it fits: smaller teams that want the portal, changelog, and support docs under one vendor. Trade-offs against similar tools are in Featurebase vs Sleekplan vs Rapidr.

3. Productboard

Productboard is the step up if what you needed was prioritization. Feedback comes in from Slack, Intercom, and Zendesk, Spark (its AI agent) clusters it into themes and ranked opportunities, and prioritized features push to Jira or GitHub Issues; Linear works through a Spark connector. Its portal can email the people who voted on a feature or have feedback linked to it, on Plus and up. Productboard also integrates product usage from Amplitude and Mixpanel on Plus.

Pricing model: per maker (people with edit rights), with a free plan and AI credits pooled per workspace.

Where it fits: product teams with dedicated PMs who want a scoring and roadmap workflow. Where it doesn't: it's more process than a small team needs to replace a feedback portal. See Canny vs Productboard vs Featurebase.

4. Gleap

Gleap keeps the in-app capture that made Pendo convenient: in-app bug reports with automatic session replay, in-app surveys and NPS, a public roadmap with voting, live chat, a knowledge base, and an AI support agent called Kai. Its Jira integration creates a Jira card when a report arrives.

Pricing model: published plans billed monthly or annually, with AI usage billed separately from prepaid credits.

Where it fits: product-led teams whose users report problems from inside the app. Where it doesn't: it's built around the widget, so feedback that starts in a Slack Connect channel or a sales call still needs another path.

5. Sleekplan

Sleekplan is the budget consolidation: a feedback board, roadmap, and changelog, plus CSAT and NPS surveys on its paid plans. Its AI merges duplicate posts, clusters comments into themes, and drafts changelog entries. Standard integrations include Intercom, GitHub, Slack, Jira, and Zapier.

Pricing model: per workspace, with a free plan for one admin; surveys start on the first paid plan.

Where it fits: small teams replacing exactly the portal-plus-NPS part of Pendo for as little as possible.

6. Modem

Modem is for software teams whose feedback lives in conversations rather than in the app: it reads Slack, Discord, support tickets, email, and calls, groups reports of the same problem into prioritized topics, and files the issue in your tracker when someone asks.

Modem connects to Slack, Discord, Microsoft Teams, Intercom, Zendesk, Pylon, Plain, email (forwarded to an inbound address), Canny, Sentry user feedback, and the trackers themselves (Linear, Jira, GitHub, GitLab). Its two native call integrations, Gong and Fathom, bring in full call transcripts. Modem groups messages about the same problem into one topic by meaning, attaches the people and companies behind it, classifies the topic (bug report, feature request, complaint, praise, or discussion), and gives it an AI-assigned priority that weighs severity, how many companies are affected, whether it keeps recurring, and whether the work is already handled. If you connect Stripe, plan and billing data sit on the companies, and the agent joins them in when you ask.

When a teammate asks, or an automation your team built runs, the agent files a Linear, Jira, GitHub, or GitLab issue for a topic. Linear issues carry up to three customer quotes by template; for the other trackers the agent adds quotes when you ask. Modem never files on its own. In Slack and, by default, in the dashboard, public or customer-facing writes (an issue on a public GitHub repo, a reply to a customer) show an Approve/Deny card first; automations, Discord, Microsoft Teams, and MCP runs have no approval step. With the opt-in Close the loop automation installed, a merged GitHub PR that's directly linked to a topic posts an internal Slack note naming the customers who asked, so your team knows who to follow up with after the release.

Why it works this way. We built Modem because, as our launch post put it, "Corralling feedback from users across a dozen channels. Building alignment on what to build. Actually following up when you ship something. That was always the hard part, and it was almost entirely manual." So Modem starts where customers already talk, not with a survey or a widget. The tradeoff is real: there's no in-app widget, survey, or NPS connector. Custom feedback, such as an in-app form your team builds, can be sent through Modem's server-to-server Ingest API.

When Modem is the wrong pick: you need in-app surveys or NPS, product analytics or session replay, in-app guides, a public voting portal or roadmap, or survey and NPS analytics at enterprise scale. Modem has none of those, and it has no Pendo integration, so it doesn't read Pendo data. If you keep Pendo for analytics, Modem runs next to it; its agent can query PostHog, and Mixpanel in beta, when you connect them. It also won't import your classic Feedback CSVs.

Pricing: a Free plan, Startup at $80 a month, Scale at $250 a month, and custom Enterprise plans, with unlimited seats on every plan. Each plan includes a monthly allowance of events and agent credits, with opt-in pay-as-you-go overage under a budget cap. See Modem vs Pendo for the direct comparison.

Other names you'll see

• Pendo Listen. The default if you're staying with Pendo; see the first path above.
• Enterpret. Feedback analytics across many sources with an adaptive taxonomy and ARR segmentation. It links themes to existing Jira and Linear work and syncs status; its help center listed creating new tickets as coming soon when we checked. No public pricing. See Enterpret alternatives.
• UserVoice. A feedback portal plus capture from Salesforce, Zendesk, Gong, and Slack, enriched with account and ARR data; aimed at larger, formal feedback programs. It doesn't publish list prices on the pages we could read.
• Jira Product Discovery. Atlassian's ideas and prioritization tool for Jira teams. Atlassian's Product Collection pairs it with a Feedback app, in Early Access when we checked, and product analytics integrations beginning with Pendo.

How to choose

• Keeping Pendo for analytics and guides, and Listen covers what you used: migrate to Listen, and rebuild the integrations and status mappings.
• You need a voting portal and roadmap: Canny or Featurebase.
• You need prioritization into Jira: Productboard, or Jira Product Discovery in an Atlassian shop.
• Feedback starts inside the app: Gleap, or Sleekplan on a small budget.
• Feedback starts in Slack, Discord, support tickets, and calls, and should end as a tracked issue: Modem. It also pairs with any board above; it can ingest a Canny board alongside your other channels.

FAQ

What happened to Pendo Feedback?

Pendo retired classic Feedback, the product formerly called Receptive, on August 1, 2026. Pendo Listen replaces it. Pendo migrates classic data to Listen on request, but roadmaps, the public portal, statuses, status emails, request priority, Salesforce Opportunities, and integrations don't carry over as they were.

What's the deadline to export classic Pendo Feedback data?

Pendo's help center says classic Feedback data can be retrieved until November 1, 2026, and is permanently deleted after that. Export requests, votes, accounts, and comments as CSVs before then, even if you're migrating to Listen.

Can I replace Pendo's feedback tool and keep Pendo analytics?

Yes. Every tool in this list runs alongside Pendo's analytics and in-app guides. Whether you can drop Listen from your Pendo contract separately is a question for Pendo; its paid pricing isn't published.

Will I lose the link between feedback and product usage?

Partly. Listen ties feedback to Pendo's user, segment, and account data, and no tool here reads Pendo's usage data the same way. Productboard integrates Amplitude and Mixpanel usage on its Plus plan, and Modem's agent can query PostHog or Mixpanel (beta) on request.

Can Modem import my classic Pendo Feedback export?

No. Modem has no CSV import and no Pendo integration. Keep the export as your archive, and Modem builds topics from the channels you connect from then on, plus a 30-day backfill from most sources. A connected Canny board is the exception: an admin can import its full history, up to 10,000 posts.