Modem
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Get customer answers in Claude

With Modem, you have the power to find, fix, and follow up on every customer concern. Connect Modem to Claude and bring that power into your daily workflow.

Add to ClaudeSet up Claude Code

Two ways to use Modem with Claude

Connector

Get answers to your customer questions using the Modem connector from inside Claude. Then turn those findings into artifacts you can share with your team.

  1. Open Modem in the Connectors Directory and add it to your account.
  2. Sign in to Modem and approve access to one organization.
  3. Ask in a chat, or hand Claude a task like a weekly roundup of customer bugs.

The directory isn’t in Claude’s mobile apps, so add Modem on the web or desktop. It shows up on iOS and Android the next time you sign in.

Add to Claude

MCP server

Pull issue details from customer concerns while you code. Read customer feedback before you make changes, and learn about the customers who are affected.

claude mcp add --transport http modem https://mcp.modem.dev/mcp
  1. Run the command in your terminal.
  2. Type /mcp in Claude Code and finish the browser sign-in.
  3. Ask about your customers. The Modem tools show up in your session.
Cursor, ChatGPT, and other clientsMCP server docs

What Claude can do with Modem

Modem connects each concern to the customers who raised it and to the issues and pull requests that fix it. Claude gets the answer from Modem instead of searching Slack, support, and your issue tracker one at a time.

  • Find out who asked, and why

    Ask what customers said about billing this month. Claude comes back with the topics, companies, and original messages, ready to quote.

    search_modem

  • Hand bigger questions to the Modem agent

    For a question that needs more than one search, like how this month’s billing feedback compares with last month’s, Claude starts a Modem agent run and reads the result when it finishes.

    modem_agent_invokemodem_agent_get_run

  • Set up automations

    Ask Claude for an alert when a topic reaches high priority, or a Monday summary of bug reports in Slack. The Modem agent creates the automation, and Modem runs it from then on.

    modem_agent_invoke

  • Keep your workspace current

    Reprioritize topics, merge duplicate companies or people, and keep customer records up to date.

    update_topicmerge_companiesupdate_people

One organization

You approve access to one Modem organization when you sign in.

Your role applies

Every write from Claude is checked against your role in that organization.

No API key

Sign-in uses OAuth, so there is no key to create or paste.

Questions about Modem in Claude

You need a Modem account to add the connector, and Modem has a free plan. For Cursor, ChatGPT, and other clients, see the MCP server page.

How do I add Modem to Claude?

Open Modem in Claude’s Connectors Directory at claude.ai/directory/modem and add it. Claude opens a sign-in window, where you sign in to Modem and approve access to one organization. You need a Modem account, and Modem has a free plan.

Can I use Modem in Claude on my phone?

Yes. Add Modem in Claude on the web or desktop first, since the directory can’t be browsed from the mobile apps. It is then available the next time you sign in to Claude for iOS or Android.

How do I connect Claude Code to Modem?

Run claude mcp add --transport http modem https://mcp.modem.dev/mcp in your terminal, then type /mcp inside Claude Code and finish the browser authorization. Once it connects, the Modem tools show up in your session.

Are the connector and the MCP server different things?

No. The directory listing points Claude at the Modem MCP server, https://mcp.modem.dev/mcp, which is the same server Claude Code and other MCP clients connect to. Either way, Claude reads the same Modem workspace.

What can Claude see and change in Modem?

Only the organization you approve when you sign in. Claude can search it, run the Modem agent, and update topics, companies, and people. Every write is checked against your role in that organization. Sign-in uses OAuth, so there is no API key.

Is the Modem connector verified by Anthropic?

Modem is a community connector built by Modem Labs Inc. Claude’s directory notes that community connectors have undergone automated reviews but aren’t verified by Anthropic.

How is this different from the Modem agent handing work to Claude Code?

This page covers Claude and Claude Code reading from Modem. Modem also works the other way round. The Modem agent can hand coding tasks to Claude Code with the bug reports and customer quotes attached, and that is a separate integration you set up in Modem. See the Claude Code integration.