Productboard vs. Savio vs. Canny: which job each tool does in 2026
Short answer. Pick by the job, not the feature grid. Productboard fits product orgs with PMs who score features with a prioritization framework and publish roadmaps. Savio fits B2B teams where sales, support, and success log feedback on customers' behalf, because contributor, viewer, and submitter seats are free and unlimited. Canny fits products whose customers will vote on a board, and it emails voters when a post's status changes. All three can tell requesters when something ships. If your feedback mostly lives in Slack, Discord, and support conversations rather than on a board, Modem (our product) is a fourth option: it has no board or voting, reads those conversations where they happen, groups them into topics, and files issues in your tracker when someone asks or an automation your team set up runs.
Teams usually start shopping for one of three reasons: per-seat costs climbing with headcount, a tool whose model does not match how feedback actually arrives, or customers who feel nobody tells them what happened to their request. The right pick depends on which of those is yours, and on where your feedback arrives today.
Side by side
| Productboard | Savio | Canny | |
|---|---|---|---|
| The job it is built around | PMs file insights against features, score them with a prioritization framework, and roadmap | Go-to-market teammates log feedback tied to customer data; the product team ranks features | Customers post and vote on a board; the team sets statuses |
| What you pay for | Makers (people with full edit rights); plans are Free, Plus, Business, and Enterprise (pricing) | Paid owner, admin, and manager seats; contributors, viewers, and submitters free and unlimited (pricing) | Tracked users, meaning anyone with a post, vote, or comment; plans are Free, Core, Pro, and Business (pricing) |
| Customer-facing surface | Portal where customers vote on cards | Optional public, private, or internal voting board; public or private roadmaps | The board is the product |
| Where feedback comes from | Insights imported from Slack, Intercom, and Zendesk, plus the portal | Intercom, Zendesk, Help Scout, Slack, HubSpot, Salesforce, email forwarding, a Chrome extension, API, and Zapier | Board posts, plus Autopilot, which extracts feedback from Gong, Intercom, Slack, Zendesk, Help Scout, Freshdesk, Zoom, and tl;dv and merges repeat requests |
| Revenue context | Salesforce integration totals opportunity value per feature | Customer data from HubSpot or Salesforce CRMs | Monthly or annual spend synced from HubSpot and Salesforce, so feedback can be sliced by MRR |
| Telling requesters it shipped | Portal card updates notify voters and anyone with a linked insight (Plus and up) | Email many requesters at once from Savio, with a record of who was notified | Status changes email voters by default |
| Handoff to engineering | Push features to Jira, GitHub Issues, Azure DevOps, or Trello; Linear through the Spark MCP connector | Jira and Shortcut | Jira, Linear, and GitHub with two-way status sync (GitHub on Pro and Business) |
Prices change often and plans gate features differently, so check each vendor's pricing page for current numbers and for which plan includes the integration you need. Sources disagree on which Productboard plan includes the Salesforce integration, so confirm that one directly.
Productboard: a scoring framework and roadmaps for PMs
Productboard is built around makers. Feedback lands as insights, from Slack, Intercom, Zendesk, or its portal, and makers link those insights to features, score the backlog with a prioritization framework, and publish roadmaps. Its Salesforce integration calculates each feature idea's value from the opportunities that contain related feedback, the most direct deal-value view of the three. It now also markets an AI assistant, Spark.
It closes the loop too. Productboard can notify everyone who voted on a portal card or has an insight linked to the feature; its pricing page lists feedback loop closing from the Plus plan up.
Cost scales mainly with makers, the people with full edit rights; contributors submit feedback and viewers read. There is now a free plan for small teams. The other cost is labor: someone has to read insights and link them to features, which is the work a PM team is staffed for. See best Productboard alternatives if that headcount is what you lack.
Savio: free seats for everyone who hears feedback
Savio is the lean B2B option. Feedback comes in through the tools go-to-market teams already use, including Intercom, Zendesk, Help Scout, Slack, HubSpot, and Salesforce, or through email forwarding and a Chrome extension. It is tied to customer records, and the product team ranks feature requests by who is asking. Contributors, viewers, and submitters are free and unlimited; only owners, admins, and managers are paid seats. That pricing is the argument: the whole sales and support team can log feedback without the bill growing.
Savio is not internal-only. It offers an optional public, private, or internal voting board and public or private roadmaps. When a feature ships, you can email many requesters at once and see who was notified. Savio lists a 14-day trial; we did not find a free plan. See best Savio alternatives for comparisons beyond these three.
Canny: a voting board customers come back to
Canny starts from the customer's side. Requests are posts on a board, customers vote, and when you change a post's status, voters are emailed by default. Jira, Linear, and GitHub integrations sync status both ways, so moving the linked issue can move the post.
Canny is not limited to what customers type into the board. Autopilot extracts feedback from Gong, Intercom, Slack, Zendesk, Help Scout, Freshdesk, Zoom, and tl;dv, and merges repeat requests. Spend synced from HubSpot or Salesforce lets you weigh feedback by MRR rather than raw votes.
Pricing is by tracked user: anyone with a post, vote, or comment attributed to them. There is a free plan and a Core plan below Pro, and cost grows with your customer base rather than your team. A board works best when customers will actually show up to it. Our Canny vs. Productboard vs. Featurebase comparison covers Canny against its board rivals.
Which one fits
- A product org with several PMs running a scoring framework into Jira or GitHub: Productboard. You are paying for the framework, roadmaps, and Salesforce deal value, and you have the people to link insights to features.
- A lean B2B team where feedback arrives through sales, support, and success: Savio. Free unlimited submitters match how that feedback actually arrives, and you can still open a board later.
- A product with users who will vote in public: Canny. The board, status emails, and Autopilot capture cover collection and loop-closing in one place.
- You need both public voting and internal logging: you do not necessarily need two tools. Savio offers a board alongside internal logging, Canny's Autopilot pulls in support and sales conversations, and Productboard pairs its portal with an insights inbox. Check which mix of sources each one connects to before buying a second tool.
A fourth option when feedback lives in conversations
All three tools organize feedback around a board, a portal, or a feature list. Some teams, especially developer-tool and engineering-led companies, rarely see a board post: the feedback is a Slack Connect thread, a Discord forum post, a Zendesk ticket, or a line in a sales call. That is the case Modem is built for. We build it, so weigh this section with that in mind.
What it does:
- Reads conversations from the sources you connect, including Slack, Discord (subscribed text, forum, and announcement channels and their threads), GitHub issues, Zendesk, Intercom, email, and call transcripts.
- Groups reports about the same problem into one topic by meaning, across sources, and gives each topic a type and an AI-assigned priority. Priority weighs who is affected, how many customers and companies, recurrence, and whether the work is already handled. It is not a vote count and is not weighted by revenue.
- Files issues in Linear, Jira, or GitLab, and can create GitHub issues, when someone asks the agent or an automation your team set up runs. In Slack and, by default, in the dashboard, public or customer-facing writes ask for approval first, and the requesters and their quotes are written into the issue body.
- If you turn on its close-the-loop automation, posts an internal Slack note naming who asked when a linked PR merges. In Slack and, by default, in the dashboard, replies to customers wait for a person's approval, and they only go out through channels Modem can reply in, such as Slack and Discord. A merged PR is not necessarily a shipped feature, so a person decides when to tell customers.
What it does not do: there is no public board, no voting, no customer portal or public roadmap, and no PM scoring framework. It does not replace Canny's customer-facing surface or Productboard's planning layer, and it can run alongside either.
Why it works this way: our launch post named "corralling feedback from users across a dozen channels" as part of the work that "was always the hard part, and it was almost entirely manual." So Modem reads the channels instead of asking anyone to re-file feedback on a board. It asks before filing because an issue, especially in a public repository, is a statement in your organization's name, so a person should see it first.
Canny's Autopilot also reads support and call tools, so the difference is not only where feedback is read from. It is where it ends up: Autopilot feeds a voting board, while Modem feeds topics and your engineering tracker. For more on telling customers when their request ships, see best tools for closing the customer feedback loop.